Frequently Asked Questions

Overall Event Questions

Travel bans, uncertainty with what tomorrow would bring with COVID-19, and the late reopening of the hotel are just a few of the bigger reasons we chose to move virtually. The safety of our ILTA Community is very important to us.

The structure and amount of real estate needed for ILTACON are very different from the average conference. Moving the date of ILTACON in 2020 was not an available option. ILTACON 2021 – 2025 already have venue contracts and producing two ILTACON events in a single year is not operationally viable. Additionally, our focus groups and surveys revealed travel bans throughout 2020 for the majority of our member entities.  

Our amazing volunteers, incomparable sponsors, and dedicated staff are working to deliver ILTA>ON! You can find an overview of the schedule here. We will communicate more details as soon as they are available. 

ILTA>ON will feature many elements of the in-person ILTACON including keynotes, educational sessions, networking sessions, and virtual interactions with our business partners. 

Registration Questions

The Gaylord Opryland will automatically cancel your reservation for ILTACON. As you may know, the hotel is currently closed to guests until later this month and operating with a skeleton staff. Consequently, refunds will be issued more slowly than their typical cycle.

Registration fees can be found here.   

We offer Member organizations the opportunity to purchase a Team Pass, but other discounts will not be available. For a team pass registration your firm’s membership will need to be paid in full. You will need to email and submit the mail in form via email to at Once you sent via email, please mail in payment, along with a copy of the form. Once payment is received your team will be registered for ILTA> ON.

We will work with existing registrants to transfer their registration to ILTA>ON, including the issuance of a team pass. You won’t have to do anything to initiate the transfer of your existing ILTACON in-person event registration to ILTA>ON. If you would like to upgrade to a team pass, you will need to reach out to If you are unable to attend ILTA>ON, please contact and cc 

You will have access to the recordings following the event; allowing you to review sessions you were unable to attend live.

Yes! We believe ILTA>ON will break down barriers to participation and encourage attendance from around the globe.

If your organization purchased numerous in-person registrations, you are eligible to transfer that to a team pass for ILTA>ON. If you have multiple reservations, and you are uncertain as to how to transfer within your organization please reach out to 

Please contact and cc

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