FAQs

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General


Contacts / Connections


Tracks / Discussions


Tech

   


General | Top


Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: Can you provide an overview of the agenda?

A: ILTA>ON begins in the afternoon for Australia Eastern Standard Time and moves across the globe bringing sessions to Pacific Daylight Time. Additional networking sessions will be available throughout. The updated agenda can be found here.

Q: Will we be able to chat with registrants?

A: Yes. You will be able to chat during education sessions, on the track chat feed, and in networking sessions to demonstrate thought leadership and subject matter expertise.

Q: How can I receive continuing education credits (PMP, CLE, CISSP, etc) for my attendance?

A: You may request a Certificate of Attendance from our Education Team (denise@iltanet.org) to self-report your attendance to your certification agency.

Q: I missed a live session that is not scheduled for re-broadcast. How can I watch the session?

A: Educational Sessions and Business Partner Master Classes will be recorded and added to the track library.

Q: How can I sort or filter the Solution Center list?

A: The Solution Center will have keyword feature search capabilities for types and names, as well as the ability to view sponsors alphabetically or by sponsorship level.



Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Attendee Directory” link found in the site footer. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education


Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What tracks do I already belong to?

A: Go to “Tracks” in the main navigation bar. Select “My Tracks” to view the communities you currently belong to. You are automatically linked to all tracks associated with your registration type.

Q: How do I join/subscribe to a track and the affiliated discussion group?

A:  Click on “Tracks” in the main navigation and click on “All Tracks” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.


Q: How do I leave a track or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire track community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: From the appropriate track page, click on the "Add" button next to "Latest Discussion Posts". From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the tracks?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific track?

A: Locate the track you are interested in viewing from the all tracks page. Click through the track landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.



Tech | Top

Q: How will ILTA>ON appear on a mobile device?

A: The ILTA platform is built on a responsive design, so it adjusts to computer, tablet, and mobile devices.


Q: Is there a preferred web browser?

A: The experience is best viewed using Google Chrome; Safari is not currently supported. We discourage connection via a cellphone; it is best viewed on a tablet or larger device. Should a cellphone be the only device, please download the Google Chrome App for the iPhone/Android for best experience.


Q: What is the platform?

A: Our platform is built on Higher Logic with integrations of Higher Logic Event, Zoom, and VoiceVoice.

Overall Event Questions

Travel bans, uncertainty with what tomorrow would bring with COVID-19, and the late reopening of the hotel are just a few of the bigger reasons we chose to move virtually. The safety of our ILTA Community is very important to us.

The structure and amount of real estate needed for ILTACON are very different from the average conference. Moving the date of ILTACON in 2020 was not an available option. ILTACON 2021 – 2025 already have venue contracts and producing two ILTACON events in a single year is not operationally viable. Additionally, our focus groups and surveys revealed travel bans throughout 2020 for the majority of our member entities.  

Our amazing volunteers, incomparable sponsors, and dedicated staff are working to deliver ILTA>ON! You can find an overview of the schedule here. We will communicate more details as soon as they are available. 

ILTA>ON will feature many elements of the in-person ILTACON including keynotes, educational sessions, networking sessions, and virtual interactions with our business partners. 

Registration Questions

The Gaylord Opryland will automatically cancel your reservation for ILTACON. As you may know, the hotel is currently closed to guests until later this month and operating with a skeleton staff. Consequently, refunds will be issued more slowly than their typical cycle.

Registration fees can be found here.   

We offer Member organizations the opportunity to purchase a Team Pass, but other discounts will not be available. For a team pass registration your firm’s membership will need to be paid in full. You will need to email and submit the mail in form via email to at accounting@iltanet.org. Once you sent via email, please mail in payment, along with a copy of the form. Once payment is received your team will be registered for ILTA> ON.

We will work with existing registrants to transfer their registration to ILTA>ON, including the issuance of a team pass. You won’t have to do anything to initiate the transfer of your existing ILTACON in-person event registration to ILTA>ON. If you would like to upgrade to a team pass, you will need to reach out to events@iltanet.org. If you are unable to attend ILTA>ON, please contact events@iltanet.org and cc accounting@iltanet.org. 

You will have access to the recordings following the event; allowing you to review sessions you were unable to attend live.

Yes! We believe ILTA>ON will break down barriers to participation and encourage attendance from around the globe.

If your organization purchased numerous in-person registrations, you are eligible to transfer that to a team pass for ILTA>ON. If you have multiple reservations, and you are uncertain as to how to transfer within your organization please reach out to events@iltanet.org. 

Please contact events@iltanet.org and cc accounting@iltanet.org.